Terms of Business | Peopl Insurance | Ireland

CUIS Financial Services DAC t/a Peopl Insurance (“Peopl”)

1.Introduction

These Terms of Business set out the terms under which CUIS Financial Services DAC trading as Peopl Insurance (“Peopl”, “we”, “us”, “our”) will provide services to you (“you”, “your”). Please read this document carefully. If you require clarification regarding any matter, we will be happy to assist.

These Terms apply to any service provided to you by Peopl and remain in force until further notice. They also set out details of our regulatory and statutory obligations and the respective duties of Peopl and you in relation to such services.

By proceeding with a Peopl quotation, referral or policy arrangement, you agree to these Terms of Business, and you acknowledge that you have read and understand the information contained within your chosen quotation and/or policy documentation, which may be contractually binding on you.

2. Regulatory & Authorised Status

CUIS Financial Services DAC t/a Peopl Insurance

511 The Capel Building, Mary’s Abbey, Dublin 7

Tel: +353 818 121 121

Email: insurance@peopl.ie

Website: www.peopl.ie

Peopl is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Union (Insurance Distribution) Regulations 2018, registration number C182485. A copy of our regulatory authorisation is available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland or visit www.centralbank.ie to verify our credentials.

Peopl is subject to and must comply with the Central Bank of Ireland’s Consumer Protection requirements, Minimum Competency Code and Fitness and Probity Standards, which offer protection to consumers.

3. The Products and Services We Offer

Peopl provides services in relation to the following product lines:

3.1 Life Insurance (Advised – Limited Analysis)

Peopl provides life insurance advice on a limited analysis basis. This means we consider products from the life assurance providers with whom we hold written distribution agreements, currently:

Royal London (Ireland)
Irish Life

We do not consider all life assurance providers available in the market.

3.2 Travel Insurance (Arranged via MAWDY)

Peopl facilitates travel insurance arrangements with:

MAWDY (Travel Insurance and related assistance products)

We will confirm the basis on which travel insurance is provided to you (advised or non-advised, as applicable) during the sales process.

3.3 Home & Motor Insurance (Non-Advised Referral Only)

For home and motor insurance, Peopl acts as a non-advised referrer only and does not carry out the sale, advice, arrangement, policy servicing or claims handling of these policies.

These products are offered through Prestige Underwriting Services (Ireland) Ltd t/a AbbeyAutoline, a firm authorised and regulated by the Central Bank of Ireland (Reg No. 119908). AbbeyAutoline may underwrite policies directly or act as a broker in referring policies to other insurers.

Where you are referred to AbbeyAutoline:

We do not provide advice or make a personal recommendation; and
The quotation, sale, policy servicing and claims handling are managed by AbbeyAutoline or its nominated insurance partners.

We will let you know where you fall into this category of business.

4. Review Periods

We recommend that you review, on a regular basis, all products arranged by us. Any change in your circumstances may result in changes to your needs and may mean that you have insufficient cover. Please contact us to ensure you are provided with up-to-date advice and products best suited to your needs.

5. Remuneration and Best Interests

Peopl may receive commission from product providers where a policy is arranged. We are required under regulation to act in your best interests at all times. The receipt of commission does not affect our obligation to recommend products that are suitable for your needs and circumstances.

5.1 Statement of Commission (Current Active Product Lines)

TRAVEL INSURANCE (MAWDY)

Single Trip Travel Insurance – Commission: 30% of Gross Written Premium
Annual Multi Trip Travel Insurance – Commission: 20% of Gross Written Premium
Home Emergency Assistance Cover – Commission: 20% of Gross Written Premium

LIFE INSURANCE (ROYAL LONDON / IRISH LIFE – as applicable)

Term Life / Mortgage Protection / Serious Illness
- Commission (Royal London): Up to 133% of annual premium (no indexation) and up to 150% (with indexation), plus 3% of annual premium per annum following a 16-month earned period

Where commission arrangements differ by provider or product, this will be disclosed to you in the relevant product documentation and/or at the time of sale.

5.2 Referral Remuneration (Home & Motor via AbbeyAutoline)

Where a referred customer purchases a home or motor policy through AbbeyAutoline, Peopl may receive a portion of remuneration associated with that referral. Any such remuneration supports the referral and marketing infrastructure operated by Peopl. Where required, further details will be provided on request.

6. Fees and Charges

Peopl may charge fees for certain services provided directly by Peopl (if applicable). Any fee that applies to you will be disclosed and agreed with you before being applied.

For home and motor products referred to AbbeyAutoline, any fees and charges applicable to those policies will be those applied by AbbeyAutoline and/or its insurer partners and will be disclosed to you by them.

7. Premium Payment Finance

Peopl does not provide premium payment finance facilities.

Where motor or home insurance products are referred to AbbeyAutoline, any premium finance arrangements are offered directly by that firm or its partners and are outside the scope of Peopl’s services.

8. Default for Non-Payment / Cancellation for Non-Life Policies

Where applicable to policies arranged by Peopl (e.g., travel insurance) or by the insurer, cancellation may occur in circumstances including (but not limited to):

Non-payment of premium at inception, renewal, or following an alteration
Payment failure due to insufficient funds or other banking issues
Provision of incorrect or inaccurate information
Insurer-imposed cancellation

Where a policy is financed through a credit agreement (offered by a third party, where applicable), the insurer may begin cancellation procedures in accordance with the finance provider’s default process.

9. Cooling-Off Rights

You may have a statutory right to cancel your insurance policy within a cooling-off period. The length of this period depends on the type of product and the insurer providing the cover.

For life insurance and mortgage protection products, the cooling-off period is typically 30 days from the date you receive your policy documentation.
For certain non-life insurance products, the cooling-off period may be 14 days from the start date of the policy.

The applicable cancellation period for your policy will be clearly stated in your insurer’s policy documentation and (where provided) highlighted in the Key Information Summary issued at the time of sale.

To exercise your right to cancel, please notify us in writing quoting your policy number.

10. Cancellation

Either party may cancel a policy by providing written notice in accordance with the terms and conditions set out in the relevant policy documentation.

Where Peopl is facilitating cancellation for a product arranged directly by Peopl, any cancellation charge will only be applied where disclosed to and agreed with you in advance, and any charge will be deducted from any rebate due to you.

For home and motor policies referred to AbbeyAutoline, cancellation requests and processes are administered by AbbeyAutoline and/or its insurer partners.

11. Duty of Disclosure

You are required to answer all questions posed by us or the insurer honestly and with reasonable care, as expected of an average consumer. This applies when you arrange a new policy, renew an existing policy, or make a mid-term adjustment.

Where you do not provide additional information after being requested to do so, it may be presumed that information previously provided remains unchanged.

12. Return Premiums

Any rebate that becomes due to you (where applicable to policies arranged by Peopl) will be refunded within 5 business days of us receiving it or receiving notification by the insurer that it is due to you. Any charges will not be deducted without prior agreement from you in each case.

For home and motor policies referred to AbbeyAutoline, rebates and refunds (if any) are administered by AbbeyAutoline and/or its insurer partners.

13. Call Recordings / Instructions

Our calls may be recorded for training, verification, complaint handling, fraud detection and accuracy of records. Data is stored and managed in line with data protection requirements. A copy can be made available upon request.

Any instruction transmitted to amend your policy via phone message, text, email or fax must be confirmed by Peopl. Leaving voicemail is not confirmation that an instruction has been actioned.

For cancellation or lapsing requests, we will only accept instructions from the policyholder. Instructions from third parties require your permission and may be limited to spouse/civil partner or parent, subject to verification.

14. Complaints

A full copy of our complaints procedure is available on request.

If you are not satisfied with the service you receive from Peopl, please let us know. We have an internal complaints procedure and will handle complaints promptly and in line with regulatory standards.

Complaints should be addressed to:

Complaints Officer, Peopl

511 The Capel Buildings, Mary’s Abbey, Dublin 7

We will acknowledge your complaint in writing within 5 business days of receipt and provide updates at intervals of not greater than 20 business days. We aim to resolve complaints within 40 business days. If not resolved within that timeframe, we will inform you of the anticipated timeframe.

If you are dissatisfied with the handling/outcome, you may refer the complaint to the Financial Services and Pensions Ombudsman (FSPO):

Lincoln House, Lincoln Place, Dublin 2, D02

Tel: 01 567 7000 | Email: info@fspo.ie | Website: www.fspo.ie

Complaints – Intermediary and Insurer

If your complaint relates to advice, service, administration or conduct of Peopl, please contact Peopl as above.
If your complaint relates to claims handling, underwriting decisions or insurer policy terms, we will assist you in referring the complaint to the relevant insurer (or to AbbeyAutoline where applicable).
In all cases, you retain the right to refer unresolved complaints to the FSPO.

15. Conflict of Interest

Peopl seeks to avoid conflicts of interest when providing services. Where an unavoidable conflict arises, we will advise you in writing and, where appropriate, request your confirmation to proceed.

16. Professional Indemnity Insurance

Peopl holds Professional Indemnity Insurance in accordance with Central Bank of Ireland requirements.

17. Data Protection

Peopl complies with GDPR and Irish data protection legislation. Our Privacy Policy is available at www.peopl.ie. If online access is not suitable, we will provide a hard copy upon request. You may contact us at insurance@peopl.ie with any concerns.

You have the right to request a copy of your personal information held by us. Requests should be addressed to:

The Data Protection Owner, Peopl

511 The Capel Buildings, Mary’s Abbey, Dublin 7

18. Client Monies

Peopl does not hold or handle client monies.

For life insurance products, premiums are paid directly to the insurer.
For home and motor products referred to AbbeyAutoline, premium payments are handled by AbbeyAutoline and/or its insurer partners.
For travel insurance products, premiums are paid to MAWDY or its appointed administrator.

Peopl does not operate a client premium account.

19. Quotations

All quotations are subject to acceptance by the insurer and are valid for 30 days unless stated otherwise. A full copy of the insurer’s policy wording, terms and conditions is available upon request.

Quotations obtained through the Peopl website may be based on assumptions. Payment for a quotation does not automatically constitute evidence of cover unless written confirmation has been issued by Peopl. Cover does not come into force until confirmed to you.

You must check all details on any statement of facts and pay particular attention to any declaration you are asked to sign.

20. Anti-Money Laundering

Peopl reserves the right to request information required to comply with the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010–2021.

21. Variation

Peopl may amend these Terms of Business. Where changes are material and affect you, we will notify you directly in a durable medium (such as email with PDF, secure portal message, or post). Website publication may be used for convenience but does not replace direct notification where required.

You will be provided with an up-to-date copy of the Terms of Business at the time of entering into or renewing any policy arranged by Peopl.

22. Termination

Either party may terminate this agreement by written notice at any time. Termination does not affect any rights or obligations already accrued.

23. Written Communication and Delivery of Documents

We will provide required regulatory and contractual documentation to you in a durable medium (such as PDF via email, secure portal message, or hard copy by post).

Where we make material changes to our Terms of Business or services affecting you, we will notify you directly in a durable medium.

Our website may contain copies of documents for convenience, but website publication alone does not replace our obligation to provide you with required documentation in a durable medium.

24. Force Majeure

We will not be liable for failure or delay caused by events outside our reasonable control. Our performance is suspended for the duration of such events.

25. Waiver / Severability / Entire Agreement

If we fail to enforce any part of these Terms, this does not waive our rights. If any term is invalid or unenforceable, the remaining terms remain in force. These Terms and any documents expressly referred to constitute the entire agreement between us relating to their subject matter.

26. Governing Law

The laws of the Republic of Ireland apply. The Irish Courts have jurisdiction over disputes.

27. Investor Compensation / Brokers Ireland Compensation Fund

Peopl is a member of the Investor Compensation Company Ltd (ICCL) scheme and the Brokers Ireland Compensation Fund, subject to their respective rules and eligibility criteria. Further details are available on request and via Brokers Ireland.

28.Company Details

CUIS Financial Services DAC trading as Peopl is regulated by the Central Bank of Ireland.

Registered number: 622865

Registered office: 511 The Capel Building, Mary’s Abbey, Dublin 7