At Peopl, we’re committed to treating every customer fairly – and we recognise that some customers may need additional support at certain times in their lives.
Who this applies to
You may benefit from additional support if you are experiencing any of the following:
- a health condition, disability, or cognitive impairment that affects how you engage with financial services
- a significant life event such as bereavement, relationship breakdown, or serious illness
- financial difficulty or unexpected changes in your circumstances
- low confidence or difficulty understanding financial products and documents
- a communication need, such as requiring information in a different format or language
These circumstances can be temporary, permanent, or fluctuating – and you don’t need to have a formal diagnosis or label to ask for help. If something is making it harder for you to engage with us, we want to know.
How we can help
If you let us know that you need additional support, we will do our best to:
- give you more time to consider your options without pressure
- explain things in plain language and check you’ve understood
- provide documents in an alternative format where possible (for example, larger print)
- involve a trusted person of your choice in your dealings with us, if you prefer
- refer you to relevant external support organisations where appropriate
How to tell us
You can let us know at any point – when getting a quote, during your policy term, or when making a claim. There is no wrong time to ask for support.
Phone: 0818 121 121 (Monday – Friday, 9am – 6pm)
Email: insurance@peopl.ie
Post: Insurance Team, Peopl Insurance, 511 The Capel Building, Mary’s Abbey, Dublin 7
Any information you share with us about your circumstances will be treated sensitively and in accordance with our Privacy Statement.
Useful support organisations
If you need additional help beyond what we can provide, the following organisations may be useful:
- MABS (Money Advice and Budgeting Service): Free, confidential financial guidance. ie | 0818 07 2000
- Citizens Information: Information on rights, entitlements and services. ie | 0818 07 4000
- Financial Services and Pensions Ombudsman (FSPO): Independent resolution of complaints. ie | 01 567 7000
- Age Action Ireland: Support for older people. ie | 01 475 6989
- Sage Advocacy: Independent advocacy for older and vulnerable adults. ie | 01 536 7330
