Upon receipt of an oral complaint, we will provide the option to have the complaint addressed through the firms established complaints procedure. We will permit and facilitate submission of complaints in writing by post and by electronic means.
If you are not satisfied with the service you receive from Peopl, please let us know. We have an internal complaints procedure and will handle complaints promptly and in line with regulatory standards.
Complaints should be addressed to:
Complaints Officer, Peopl
511 The Capel Buildings, Mary’s Abbey, Dublin 7
We will acknowledge your complaint in writing within 5 business days of receipt and provide updates at intervals of not greater than 20 business days. We aim to resolve complaints within 40 business days. If not resolved within that timeframe, we will inform you of the anticipated timeframe.
On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you may refer the complaint to the Financial Services and Pensions Ombudsman (FSPO):
Lincoln House, Lincoln Place, Dublin 2, D02
Tel: 01 567 7000 | Email: info@fspo.ie | Website: www.fspo.ie
Complaints – Intermediary and Insurer
- If your complaint relates to advice, service, administration or conduct of Peopl, please contact Peopl as above.
- If your complaint relates to claims handling, underwriting decisions or insurer policy terms, we will assist you in referring the complaint to the relevant insurer (or to AbbeyAutoline where applicable).
- In all cases, you retain the right to refer unresolved complaints to the FSPO.
